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All of our team members are interviewed by the owners and pass a criminal record check. We believe our team is the best in the business.

Yes, they do. We require a criminal record check on all of our applicants as the last step in our process.

All bookings are processed through our secure online platform, which uses SSL encryption to protect your data in transit. Payments are handled by Stripe, a PCI-compliant payment processor trusted by millions of businesses worldwide. We never store your credit card details on our servers. If you have any concerns about billing security, contact us at [email protected].

If something isn't done to your expectations, let us know within 24 hours and we'll send a team back to re-clean the areas in question at no extra charge. The 24 hours is your window to report, so please flag anything then; once you've told us the clean looks good, we can't reopen a re-clean request later. If you're still not satisfied after the re-clean, contact us at [email protected] and we'll work with you to find a fair resolution.

If something goes wrong during your appointment, contact us right away by phone at 587-325-8281 or email at [email protected]. We carry liability insurance and take every incident seriously. Depending on the situation, we'll send a team back to address the issue, arrange a re-clean, or work with you on a fair resolution. Our goal is to make it right, quickly and without hassle.

You can cancel or reschedule by emailing [email protected] or calling/texting 587-325-8281. We ask for at least 24 hours' notice so we can adjust our team's schedule. Cancellations made within 24 hours of your appointment are subject to a $79 cancellation fee. Need to reschedule instead? Just let us know and we'll find a new time that works for you.

Absolutely. Many of our clients provide a spare key, lockbox code, or garage code so we can clean while they're out. All access details are kept confidential and shared only with your assigned cleaner. Just let us know your preferred entry method when you book, or contact us at [email protected] to arrange it.

Most cleans are done by one professional cleaner. Larger homes and first-time or move-out cleans are often handled by a team. Your price and your checklist are the same either way, and we confirm exactly who is coming before your clean.

Our customer service team is available to serve you 9:00 am – 6:00 pm Monday – Friday, and 9:00 am – 4:00 pm on Saturdays. You can book our cleaning services 24 hours a day on our booking page.

For residential cleaning, we don't require long-term contracts. You can book recurring weekly, biweekly, or monthly cleans on a flexible basis. Skip or cancel anytime with 24 hours' notice. For commercial cleaning clients, we offer both month-to-month and longer-term agreements. Visit our commercial cleaning page or contact us for details.

During renovations, fine dust and debris can accumulate, which standard cleaning services do not typically cover. A post-construction clean ensures your home is properly cleaned after renovation work.

It is important to book the cleaning service that matches the actual size and needs of your home. This ensures our crew has adequate time to thoroughly clean all areas.

Our full Terms and Conditions are available on our Terms and Conditions page. Key highlights include: a 24-hour satisfaction guarantee (we'll re-clean if you're not happy), a $79 cancellation fee for cancellations within 24 hours of your appointment, and liability insurance coverage for your peace of mind. For the complete details, please review the full page.

Each word on our checklists names exactly what we do. Dusted is a dry pass that lifts loose dust off the surface. Wiped or washed is a wet pass that lifts stuck-on grime, not just the dust sitting on top. Vacuumed means machine extraction. Spot-cleaned is a targeted wet pass on individual marks. Disinfected means we apply disinfectant after the surface is wiped or washed clean and give it time to work, and we do that on toilets, doorknobs, and switch plates on every service. We do our best on marks and scuffs. Set-in stains on painted surfaces may not come out, and we stop before we damage paint.

Our cleaners do their absolute best to provide exceptional service, but there are certain things that fall outside our scope:

• We cannot perform services while other services are being performed in or around the home
• No lifting or moving of heavy items (refrigerator, stove, tables, etc.)
• No moving vases, hung pictures, or other delicate items
• We are happy to load your dishwasher, but cannot replace dishes in cupboards
• Cleaning any item or area that cannot be safely reached using telescopic cleaning tools and a step stool
• Removing excessive pet hair from upholstery
• Cleaning exterior windows
• Cleaning mini blinds (we can dust them, but cannot wipe individual slats)
• Removing strong odours (mould, animal waste, smoke, etc.)
• Cleaning inside dishwashers, washing machines, and dryers
• Cleaning light bulbs
• Cleaning rodent/insect infested homes
• Removing excess paint from surfaces
• Post-construction cleaning (available as a separate service)
• Deep carpet/floor cleaning (steam cleaning, polishing, waxing, etc.)
• Guaranteed removal of heavy marks and set-in stains on walls, baseboards, or other painted surfaces (we do our best, but we stop before we damage paint)