Privacy Policy

1. Introduction

NeatNow ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cleaning services or visit our website.

By using our services or website, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

When you book a service or contact us, we may collect:

• Name and contact information (email, phone number)
• Service address
• Payment information (processed securely through our payment provider)
• Service preferences and special instructions
• Communications with our team

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Device and browser information
• IP address and general location
• Pages visited and time spent on site
• Referring website

2.3 Cookies

We use cookies and similar technologies to improve your website experience, analyze traffic, and for marketing purposes. You can control cookie settings through your browser.

3. How We Use Your Information

We use your information to:

• Provide and schedule cleaning services
• Process payments
• Communicate with you about appointments, changes, or issues
• Send service reminders and confirmations
• Respond to inquiries and provide customer support
• Improve our services and website
• Send promotional offers (with your consent)
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Payment processors, booking software, and communication tools necessary to deliver our services
• Cleaning Team: Your name, address, and service instructions are shared with assigned cleaners to complete your booking
• Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure, encrypted connections (HTTPS)
• Secure payment processing through PCI-compliant providers
• Limited access to personal information on a need-to-know basis
• Regular security reviews

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. We may retain certain information for legal, accounting, or business purposes even after you stop using our services.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, contact us at [email protected].

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Phone: 587-325-8281