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Find answers to common questions about our Calgary cleaning services
Browse Questions
Find answers to common questions about our Calgary cleaning services
Browse Questions We price based on the number of bedrooms and bathrooms in the home. Select the number and the price will be displayed on our booking page.
We provide services throughout Calgary and surrounding communities, including Beltline, Downtown, Kensington, Mission, Mount Royal, Bridgeland, Marda Loop, Aspen Woods, Inglewood, Hillhurst, Springbank Hill, Sunnyside, Lake Bonavista, Signal Hill, Varsity, Mahogany, Cranston, McKenzie Towne, Auburn Bay, Tuscany, Panorama Hills, Airdrie, Bearspaw, Chestermere, and 180+ more areas.
We offer a flexible hourly booking option for clients who need specific areas cleaned. While our standard services cover the entire home, the hourly option lets you focus on what matters most to you.
It's important to book the cleaning service based on the total size of your home, not just the rooms you want cleaned. This ensures proper time allocation for our cleaners. We offer a flexible hourly booking option for clients who need specific areas cleaned.
You bet! You'll find the extra services we offer on our booking page. If there are any special instructions, you can add them in the notes section.
Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for us to use your own products.
All of our team members are interviewed by the owners and pass a criminal record check. We believe our team is the best in the business.
Yes, they do. We require a criminal record check on all of our applicants as the last step in our process.
The majority of our bookings are made online, so we take securing your billing information very, very seriously. Our booking page uses industry-standard encryption to protect your data.
If something is not done to your expectations, please let us know within 24 hours. We'll send a team out to make it right.
If something goes wrong we're here to make it right. Please let us know right away and we'll be there to take care of it.
No worries! You can either email us at [email protected] or call/text us at 587-325-8281 and we will take care of everything.
Absolutely! Contact us and we will work out all the details!
For one, two and three bedroom homes, we send a single cleaner. For larger homes with four bedrooms or more, we may send additional cleaners.
Our customer service team is available to serve you 9:00 am – 5:00 pm, Monday – Friday. You can book our cleaning services 24 hours a day on our booking page.
At NeatNow, we prioritize flexibility and transparency for our cleaning services. We do not engage in long-term contracts.
During renovations, fine dust and debris can accumulate, which standard cleaning services do not typically cover. A post-construction clean ensures your home is properly cleaned after renovation work.
It is important to book the cleaning service that matches the actual size and needs of your home. This ensures our crew has adequate time to thoroughly clean all areas.
Please visit our Terms and Conditions page for full details.
Our cleaners do their absolute best to provide exceptional service, but there are certain things that fall outside our scope:
• We cannot perform services while other services are being performed in or around the home
• No lifting or moving of heavy items (refrigerator, stove, tables, etc.)
• No moving vases, hung pictures, or other delicate items
• We are happy to load your dishwasher, but cannot replace dishes in cupboards
• Cleaning any item or area that cannot be safely reached using telescopic cleaning tools and a step stool
• Removing excessive pet hair from upholstery
• Cleaning exterior windows
• Cleaning mini blinds (we can dust them, but cannot wipe individual slats)
• Removing strong odours (mould, animal waste, smoke, etc.)
• Cleaning inside dishwashers and washing machines
• Cleaning light bulbs
• Cleaning rodent/insect infested homes
• Removing excess paint from surfaces
• Post-construction cleaning (available as a separate service)
• Deep carpet/floor cleaning (steam cleaning, polishing, waxing, etc.)
• Heavy marks/stains on walls, baseboards, or other painted surfaces
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